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How to add device manually at the POS register
How to add device manually at the POS register

If your location has a complex network with multiple subnets, connecting a new device, like a printer or Kitchen Kit, can be a bit tricky

Max avatar
Written by Max
Updated over a week ago

Add devices manually using their IP or MAC address directly at your POS register. Add device manually if the regular device search failed to detect new devices.

🙅‍♂️ Manually adding devices is available only for printers supported by Poster.

How to add device manually:

  1. Go to ☰ Functions → Devices in the POS app.

  2. If the device isn’t found, tap the ➕ icon at the bottom left to add a new device.

  3. Select the type of device you want to add from the list

    💡 Devices like Kitchen Kit are listed under the Other devices.

  4. Choose your device model.

    📌 Most printers can be connected using ESC/POS. For Epson printers, select the specific option.

  5. Fill in the IP Address field.
    This is required so Poster can detect the device. You can find the IP in your router settings or by running a self-test on the device.

  6. Optionally, fill in the name and MAC address fields.
    Though not required, this helps you identify the device and prevents duplicates if the IP changes.

  7. Save your changes and wait for the result.
    If successful, the device will show up with the note: Device added manually.

  8. If something went wrong, you’ll see an error message.

    • No connection to the IP address. Please try again
      Check that the IP is correct and the device is properly connected.

    • Could not connect, please try again:
      The IP was found, but the device may not be set up to work with Poster.

Feel free to contact our customer support if you have any questions or need help with printers. We're available in chat @joinposter.com and email contact@joinposter.com


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